How to register a Gattinoni product

The registration procedure of the product allows you to get two very important things:

  1. Verification of the authenticity of the product
  2. The assistance of the Gattinoni company in cases of claims for hidden defects of the products

It is necessary here to remember that, by law, the consumer is granted a guarantee on hidden defects of 26 months, whose responsibility falls on the retailer.

It is also appropriate to clarify that the Gattinoni trademark, by registering products, does not offer any guarantee, we reiterate that the responsibility for products purchased from dealers is only the retailers themselves and any complaint must be addressed primarily to them.

With the registration of the product, we offer assistance for the positive resolution of any disputes and guarantee the originality of the same. For more detailed information, you can consult the article of the Consumer Code, reported below, which deals with this theme.

The procedure is valid for purchases made at any retailer. The same does not apply to products purchased directly on our official shop or at Gattinoni stores or outlets.

TO BE ABLE TO PROCEDE BE SURE OF HAVING:

  1. The VAT number of the retailer
  2. The name of the store, or the URL of the online shop, at which you made your purchase
  3. The Hologram Code reported on the product's label
  4. The product code
  5. A picture of the receip

Having this information available, you need to login to the address shop.gattinoni.com/gb/account.

In case you do not already have a user account, you will need to register.

Once inside your Reserved Area you will only have to click on "Request a guarantee" and fill in the form that will appear with the above data.

 

REGISTER A PRODUCT

           

           

ARTICLE N.130 (1)

Consumer rights

  1. The seller is liable to the consumer for any defect of conformity existing at the time of delivery of the goods.
  2. In the event of a lack of conformity, the consumer is entitled to the restoration, without charge, of the conformity of the goods by repair or replacement, pursuant to paragraphs 3, 4, 5 and 6, or to an appropriate reduction of price or resolution of the contract, in accordance with paragraphs 7, 8 and 9.
  3. The consumer can ask, at his choice, the seller to repair the good or replace it, without expenses in both cases, unless the remedy requested is objectively impossible or excessively burdensome with respect to the other.
  4. For the purposes of paragraph 3, one of the two remedies is considered to be excessively burdensome if the seller imposes unreasonable expenses in comparison with the other, taking into account:
    1. Of the value that the good would have if there was no lack of conformity
    2. Of the entity of the conformity defect
    3. Of the eventuality that the alternative remedy can be experienced without significant inconveniences for the consumer
  5. Repairs or replacements must be made within a reasonable amount of the request and must not cause significant inconvenience to the consumer, taking into account the nature of the goods and the purpose for which the consumer purchased the goods.
  6. The expenses referred to in paragraphs 2 and 3 refer to the costs necessary to bring the goods into conformity, in particular with reference to the expenses incurred for shipping, labor and materials.
  7. The consumer can request, at his choice, a reasonable price reduction or the termination of the contract if one of the following situations occurs:
    1. Repair and replacement are impossible or excessively burdensome
    2. The seller has not repaired or replaced the goods within the appropriate time period referred to in paragraph 5
    3. The replacement or repair previously carried out has caused considerable inconvenience to the consumer.
  8. In determining the amount of the reduction or the sum to be repaid, the use of the asset is taken into account.
  9. After reporting the lack of conformity, the seller can offer the consumer any other remedy available, with the following effects:
    1. if the consumer has already requested a specific remedy, the seller remains obliged to implement it, with the necessary consequences as regards the commencement of the reasonable term referred to in paragraph 5, subject to acceptance by the consumer of the proposed alternative remedy
    2. if the consumer has not already requested a specific remedy, the consumer must accept the proposal or reject it by choosing another remedy pursuant to this article
  10. A minor conformance defect for which it has not been possible or it is excessively burdensome to carry out the remedies of the repair or the substitution, does not give the right to the termination of the contract.